Policies & Terms
Returns & Refunds
We want you to be 100% happy with our products, but if that is not the case please contact us at info@flavourhead.com and we will either refund or replace the items at no extra cost. This will happen once the items have been returned to us in the original packaging.
Please ensure you retain your proof of purchase and check your items on delivery and let us know as soon as possible if there is damage or something is missing. Make a note and provide photographic evidence so that we can rectify any problems.
Send any returned items to:
Flavour Head Returns, Willmotts Warehouse, Third Avenue, Westfield industrial estate, Radstock, BA3 4XD
When items are cancelled through no fault with the product, items will be returned at the cost of the customer, and in the case of those damaged the company will cover the postage. We do not accept liability for goods lost in the post.
It’s your information, and we respect that
When you sign up for information or buy something from us we have to collect essential information, things like your name, address, email etc. We also work with partners who use that information to send out updates and send products to you. As part of that we use that information to improve our products and the service we offer so it’s better for you and others.
We log your IP address so we know about the browser and operating systems our visitors are using, so we can ensure our website works at its optimum for you.
And when you agree to receive emails, we collect information so that we can understand how you like to engage with us, and we can tailor the service to you.
Our customers services don’t keep the information you give us, we just deal with the inquiry unless you have requested for updates on the brand.
We never give your information to other companies (3rd parties) unless you have agreed for us to do so, or if required by law. If you do receive information from another company linked to us it’s because you ticked an opt-in box as part of a promotion.
There are lots of companies we work with who make our services work like payment services, and they operate their own privacy policies which will be made clear.
When we ask your consent
Any time you give us personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we assume that you are ok with us collecting this essential information.
When we want to send you marketing information we will expressly ask you if you’re ok with that, and you will have the opportunity to say no. We keep your data for 2 years.
How you can tell us you’ve had enough
We all change our minds, or get a bit overloaded, and that’s fine with us. Just email us at info@flavourhead.com or write to us at Flavour Head, 30 Circus Mews, Bath BA1 2PW and we will remove you from further correspondence.
If you have a complaint you can contact The Information Commissioners Office https://ico.org.uk
Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Third-Party Services
We need to use specialist companies to perform some of the services we offer, and we recommend you look at their privacy policies to make sure you’re happy with the data they collect or if you have any concerns. Your data is also protected by the laws in the country (jurisdiction) it is collected.
When you leave this website our privacy policy and terms of service no longer apply.
Clicking on links
If you click on a link that directs you away from our website we are no longer responsible for your data, and we recommend you read their privacy statements.
Keeping things secure
We follow industry best practices to make sure your data is not mis-used, lost, disclosed or altered or removed.
If you give us credit card information that is held by Stripe, our payment partner who are obliged to take all measures to protect it – we do not hold it.
For details of Stripe’s security policy, please visit the Stripe website https://stripe.com/help/security.
Cookies?
We use a range of cookies to understand what you like and improve the service we provide you. If you’re not happy with any of the cookies we use which are listed below, you can opt out: Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser, capture and remember specific information. We use cookies to help us remember and process the items you buy and to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile anonymous aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use a variety of types of cookies for the following purposes:
- Functionality – to recognise you and remember your preferences.
- Performance – to collect information about the pages or screens you visit, and other performance metrics. This helps us to improve the way our site works.
- Necessity – essential for our site to work properly, for example cookies like account registration
- Advertising – to collect information about your visit to our site, the things you viewed, the links you followed and information about your browser, device, and your IP address. We may sometimes share some of this data with 3rd parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our site.
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies through your browser e.g. Chrome and Safari settings. To opt-out of tracking by Google Analytics across all websites go to https://tools.google.com/dlpage/gaoptout.
It’s worth considering that when you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly.
Making changes
We’re always looking to improve, so our policy could change at any time, so it’s good to check now and again. When we make changes we will notify you there has been an update with information on the changes.
Terms & Conditions
Flavour Head Botanical Tea is the trading name of Lateral Ventures Ltd registered in England and Wales (Company number: 09130644).
You can contact us at info@flavourhead.com, telephone 01225 316394.
Your statutory rights as a consumer under British law are not affected by these Terms & Conditions and apply to goods ordered via the internet or by phone.
These terms and conditions may vary at any time, but the terms and conditions which apply will be those listed here at the time you placed your order.
All the material contained on the website (images, logo’s packs and visuals and visual identity) is the property of Flavour Head and may not be copied without the permission of the company.
Taking payment
There are a number of ways to pay on this website facilitated through Stripe and Paypal. At the time the items are ordered payment will be processed and stock availability will be checked. To make sure your details are protected Secure Sockets Layer (SSL) technology is used on the site, encrypting your data whilst it is in our system. If goods are not available we will inform you and let you know when they will be in stock.
Your orders
Where there is a charge for postage this will be added and charged when the purchase is made. We reserve right to cancel order and offer alternative product or full refund in those extremely unlikely cases, when items purchased are not available. If your order cannot be completely fulfilled, you will have the option of a refund, or an alternative product. We will notify you when we expect the goods to be available. Acceptance of your order will take place on despatch of the good(s) ordered.
The product
We take care to provide accurate descriptions and prices of our products at the time of purchase, but occasionally there may be errors on our website.
The manufacturing process for our products is tightly controlled, and allergens are clearly marked on the ingredient list.
If you are pregnant or have a pre-existing medical condition you should take medical advice drinking any of our teas.
Liability
You agree that your use of the website and our services is at your sole risk. The website and services are provided on an as-is and as available basis. We expressly disclaim all warranties of any kind, including but not limited to warranties of title, fitness for a particular purpose, merchantability and non-infringement of proprietary or third party rights.
To the extent that it is lawfully possible to do so, we make no warranty that (a) the website and our services and/or any information will meet your requirements, (b) your access to and use of the services will be error-free, (c) any errors or inaccuracies will be corrected. Further, if your use of the website results in the need for servicing or replacing equipment or data, this will not be at our risk and expense.
No advice or information, whether oral or written, obtained by you through or from the website or from our services will create any warranty not expressly stated in these terms and conditions.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the contents of this site and we accept no liability for damages arising out of or in connection with the use of this site.
Wholesale and trade terms
Lateral Ventures Ltd operate a “all monies retention of title” clause. This states that Lateral Ventures Ltd will continue to own goods supplied to a wholesale or trade customer until such time as we receive full payment for all goods supplied. Lateral Ventures Ltd can enter the customer’s premises to recover goods once payment is overdue and at least 3 reasonable attempts have been made by us to receive payment; These methods may include the following: Telephone call; email communication, or written letter delivered by Royal Mail. Once invoked, the debtor has a duty of care to safeguard such goods until collected.
Delivery of items
Delivery of the goods will be made to the address on your order, but we can not be responsible for information incorrectly given, and do not take responsibility for goods that are lost or damaged after they have been delivered. Our standard delivery times are within 5 working days of receipt of order within the UK.
Delivery times and costs outside the UK may vary and will be assessed on a case by case basis.
Got a question?
If you’re not happy, want to check, or remove your name or data from our database please contact info@flavourhead.com, or by mail Flavour Head, 30 Circus Mews, Bath BA1 2PW
